The Trash Bill Blues

Have you ever had to call your trash company about the price for service? Were you expecting one price when you set up service, but when you looked at the bill that arrived in the mail, you sat wide-eyed and confused as you tried to make sense of the litany of different fees they had imposed? Have you seen your trash costs go up inch-by-inch, and eventually come to a breaking point over how expensive service had become?

If waste and recycling bills have caused you undue angst, you are not alone. It is common practice throughout the waste industry for haulers to pad their commercial account invoices with all kinds of fees and unexpected charges. Some of these charges are for late-night pictures taken of a bag next to your dumpster, complete with fuel fees on top of the picture fee, as if the garbage-truck driver's camera burns a gallon of diesel every time they take a picture. Delivery fees, removal fees, administrative fees, environmental fees, dumpster refreshment fees - these are all common expenses that customer service reps at major trash companies have scripted answers to explain away before you even call. It is maddening for business owners to try to handle these expenses on top of everything else they do.
Fortunately, Beyond Recycling Services advocates for businesses to keep your costs low, and stop you from waiting on hold with haulers while they substitute hold music for commercials that brag about themselves on repeat.
If we brag, it is only about helping our clients. In January 2018, Beyond Recycling Services:
- Secured a $1,600.00+ refund for a customer who had been overcharged by a hauler that violated the contracted rate agreed to charge all businesses in the client's city.
- Helped secure a $5,000.00 payment from a major trash company to repair damage to a corral wall they ran into. They initially told us the damage was from the plastic dumpster lid resting against the wall.
- Uncovered over $8,500.00 in overcharges during the past two years for a customer with 7 locations, and cut their future monthly spending by 40%.
- Resolved billing issues for 20 locations that had been charged more than allowed under the existing agreements.
- Padlocked 12 cardboard dumpster windows shut to help a client keep trash out of them.
We work to keep our clients' expense low without sacrificing quality of service. If you are one of the millions of businesses in the US plagued by trash bill drama, please let us help you.
Give us a call at (678) 786-8997 to find out how we can help you become a trash success story.